I purchased a subscription and it doesn’t work

I'm sorry to hear that you're having trouble with your subscription. To resolve the issue, here are some general steps you can take:

1. Check Subscription Details: Ensure that you have the correct subscription details, such as the expiration date and the type of subscription you purchased.

2. Verify Payment: Confirm that your payment was successfully processed. Check your bank or credit card statement to ensure the transaction went through.

3. Check for Confirmation Email: Review your email inbox for a confirmation email or receipt related to your subscription purchase. This may contain important information or instructions on how to activate your subscription.

4. Update App or Software: Ensure that it is updated to the latest version. Outdated software can sometimes cause compatibility issues.

5. Reinstall App: Try uninstalling and reinstalling the app. This can resolve any potential software glitches.

6. Double-Check Account Information: Confirm that you are logged in with the correct account associated with your subscription. Sometimes, users may have multiple accounts, and they might be logged into the wrong one.

7. Contact Customer Support: Reach out to the customer support team. We will be happy to assist you in resolving any issues related to your subscription.
8. Restore subscription: If after some time the subscription hasn't appeared on your account, try to cancel and restore the subscription (works only for the purchases made through App Store and Play Market).

If these steps do not resolve the issue, it's crucial to contact the customer support. We have access to your account information and can provide specific assistance to address the problem.