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  1. Hily
  2. Possible Issues

Possible Issues

Troubleshooting solutions for all

Application and its features

  • Why is my pic/live cover declined or deleted?
  • I accidentally unmatched someone, what do I do?
  • I keep seeing the gender I'm not interested in, what do I do?
  • I see people from far away, what do I do?
  • Why are my likes limited?
  • Why can't I message someone who checked out my profile?

Billing and Payments

  • I bought a subscription and it doesn’t work, what do I do?
  • Why won't it let me start the free trial?
  • I want a refund. What should I do to get my money back?
  • I deleted the app/account but I still got charged, why?
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