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  1. Hily
  2. Possible Issues

Possible Issues

Troubleshooting solutions for all

Application and its features

  • My photo/live cover was declined or deleted.
  • I have accidentally unmatched a person
  • I see the gender I am not interested in
  • I see users from far away
  • Why are my likes limited?
  • Why can't I message a person that viewed my profile?

Billing and Payments

  • I purchased a subscription and it doesn’t work
  • It doesn’t allow me to start the free trial
  • I want a refund. What should I do to get my money back?
  • I have deleted application/my account but I got charged
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