To block a user, please do the following:
- Open Hily;
- Open the chat with the user;
- Tap on the the " 🚫 " button at the top-right corner of the screen and select “Block only”;
or
- Open Hily;
- Open the user’s profile;
- Scroll down and tap "Block or Report User";
- Click "No reason/block only";
Please note that you shouldn’t add a reason if you just want to add the user to your blacklist. If you do add a reason, our moderation team will get a report about this user, and we will check their profile and activity for violations of our guidelines. If you generate a huge number of frivolous reports (like “too old/young”, “just don’t like”, etc.), your account may get banned.
To take someone off your blacklist, please follow these steps:
- Open Hily;
- Go to your Profile (icon at the bottom-right corner);
- Go to Settings at the top-right corner;
- Tap “Blocked accounts”;
- Tap the cross icon, and delete the user from your blacklist.
Please note that after unblocking a user, you will lose them as a match. However, you might see them again in the Finder or use a Major Crush to message them before unblocking to save the chat.
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