Hily Guide

Getting started and sign in

• How do I create a Hily account using my phone number?
• Can I use my Hily account on multiple devices or on my desktop?
• How do I create a Hily account using email?
• How do I create a Hily account using Snapchat?
• How do I create a Hily account using Facebook?
• How do I create a Hily account using AppleID?

See all 8 articles

My profile

• How do I link Instagram?
• “My answers”: what are they for?
• How to setup an anthem? How to link my account to Spotify?
• How do I change my profile name?
• How can I find my account ID?
• How to change my email or password?

See all 13 articles

Account Settings

• How do I update my profile information?
• How can I change my Location?
• How to manage my profile photos? How to choose a video as the main card?
• How does my account look like? Can I forbid other users from checking my account?
• How to change notifications settings?
• How do I lock incoming video calls?

Finder and user's profile

• I’m seeing profiles without any photos, how to filter them off?
• Is there any search bar to find a specific user?
• I’m looking for a user in a specific area
• I can see one photo of a user, and their other photos are blurred. What should I do?
• Why am I seeing blurred profiles in the Finder?
• How do I see that the user is online or offline?

See all 11 articles

Likes and Matches

• I got blurred accounts in the Events section, why?
• My matches don't respond to me.
• How do I unmatch with a user?
• Where can I find my matches (mutuals)?
• Where can I see all my likes (reactions)? Is it possible to check their profiles and like them back?

Messages and chats

• I got a message, but the chat is blurred, what should I do?
• What are recommended and boosted profiles I see in my Messages section?
• How do I write or delete a message? What is a major crush?
• How do I find and delete a chat?
• Voice and Video messaging
• How to video call someone?

Blind Dating

• Is the game private? How to continue communicating with the partner after the game is over?
• I’m requesting a game, but the app doesn’t find a partner
• What is the Blind Dating feature?

Daily Rewards

• I didn’t use premium features yesterday, and they’ve disappeared today
• Can I check if I have any features left?
• What is a Boost/Rollback/Major Crush/Unblur/Compatibility feature?
• What is a Hily Daily Reward and how to use it? Is it free?

Hily support center

• There is a bot answers to my questions in the chat, is it possible to reach a live agent instead?
• How can I reach Live Support? Are you real humans?
• How can I suggest new ideas or features?
• How can I complain about the application?